Refund policy

Last updated: October 15, 2026

30-Day Returns

You may return items within 30 days of delivery for a refund, provided they meet the conditions below.

Return Conditions

To be eligible, items must be:

•             Unused, uncut and not installed, finished, sanded or otherwise altered

•             In the original packaging where possible, with all parts, screws and accessories included

•             Accompanied by your order number or proof of purchase

Natural variation in wood grain, color or figure is not a defect and does not qualify as a damaged or incorrect item. Unused items returned for this reason follow the standard return process.

Non-Returnable Items

•             Lumber, veneer or knife scales that have been cut, sanded, glued, stained or finished

•             Hardware that has been installed or mounted

•             Peel-and-stick veneer with the adhesive liner removed

How to Start a Return

1.          Email info@housewrightshop.com with your order number, the items you want to return and the reason.

2.          We will reply within one business day with return instructions and our return address. Please do not send items back without contacting us first.

3.          Pack the items securely so they arrive in the same condition.

Return Shipping Costs

•             Damaged, defective or incorrect items: we pay return shipping and will email you a prepaid label.

•             All other returns (change of mind, ordered wrong size): return shipping is paid by the customer. We recommend a tracked service, as we cannot refund items lost in transit.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including original shipping charges, at no cost to you.

Refunds

Once we receive and inspect your return, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the credit.

Original shipping charges are refunded only when the return is due to our error (damaged, defective or incorrect item).

Exchanges

To exchange an item for a different size, species or option, return the original item under this policy and place a new order.

Contact

Email info@housewrightshop.com or call +1 540-933-6833, Monday–Friday, 8:00 AM – 5:00 PM ET. Return address provided on request: The Housewright Shop, 890 S Fort Valley Rd, Fort Valley, VA 22652, United States.