Frequently Asked Questions
Orders & Shipping
Where do you ship?
We currently ship orders to addresses within the United States. International shipping is not available at this time.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. After dispatch, delivery generally takes another 5–6 business days. Most orders arrive within 6–8 business days in total.
Which shipping carriers do you use?
We ship using USPS, UPS and FedEx. The carrier is selected based on the size, weight and shipping requirements of your order.
Do you offer free shipping?
Yes. Orders over $50 USD qualify for free shipping within the United States.
How do I track my order?
Once your order ships, we email you a tracking number and a link to follow your package.
Can I pick up my order in store?
Yes. You can collect your order from our Fort Valley storefront at 890 S Fort Valley Rd, Fort Valley, VA 22652. Please contact us before visiting so we can confirm that your items are ready for pickup.
Products & Materials
What does S4S mean?
S4S stands for "surfaced four sides." Both faces and both edges are planed flat and square to true dimensions, making the lumber ready for cutting, joining and further woodworking.
Will my wood look exactly like the product photos?
No two pieces of natural wood are identical. Grain, colour and figure vary naturally between pieces. Some species, including cherry, may darken with light exposure. Product photos show representative examples rather than the exact piece you will receive.
What is PSA veneer?
PSA stands for pressure-sensitive adhesive. PSA veneer is real wood veneer with adhesive already applied to the back. Cut it to size, peel off the release liner and press it into place. No contact cement is needed.
Are your knife scales sold as a pair?
Yes. Each set contains two bookmatched scales, each measuring 1-1/2" wide × 5" long × 3/8" thick.
How do I choose the right cabinet hinge overlay?
Overlay refers to how far a cabinet door covers the cabinet face frame. Measure the existing door's overlay and select the matching option. If you're unsure which hinge to choose, contact us before ordering.
Do drawer slide lengths refer to the slide or the drawer?
The listed length corresponds to the drawer box length. Measure your drawer box from front to back and select the matching slide size.
Returns & Payments
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery, subject to our return policy. Please see our Return & Refund Policy for eligibility requirements and instructions.
Who pays for return shipping?
We cover return shipping for damaged, defective or incorrect items. For other eligible returns, return shipping is paid by the customer.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and Shop Pay for online orders.
Is checkout secure?
Payments are processed through Shopify's secure checkout system and supported payment providers. For more information, please see our Payment Policy.
Still Have a Question?
Need help choosing a hardwood species, selecting veneer, finding the right knife scales or checking furniture hardware specifications?
Contact The Housewright Shop. Our team is happy to help.
Phone: +1 540-933-6833
Email: info@housewrightshop.com
Customer Service Hours: Monday–Friday, 8:00 AM–5:00 PM ET.